Shipping


*COVID-19 Update:  USPS is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. Please learn more here.  Additionally, once shipped your order may experience transit delays. Thank you for your patience and understanding. 

 

How long will it take for my order to arrive?

Standard shipping for orders in the United States takes 8-10 business days. Most orders are received within 10 business days of ordering.  During holidays or times of high demand, orders may take 10-15 business days to ship.

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.

Do you offer package tracking?

Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility. 

I received a shipping confirmation but have not received my package.

All US carrier networks, especially the USPS, are experiencing unprecedented delays. Because of this heavy congestion and delays within carrier networks, there maybe several days between tracking scans and your order may reflect a longer than usual “pre-shipment” status. Please understand that once packages have been accepted by the carrier, delivery is, unfortunately, out of our control. Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit. We encourage you to file an inquiry for missing mail vis USPS to help you locate your package.

Do you ship internationally?

Unfortunately, no, not at this time, but we hope to resume international soon!

My tracking shows delivered, but I haven't received my package, can I get my order reshipped?

Unfortunately, we are not responsible for reshipping orders that have been marked delivered. Please be sure to provide an accurate address when placing your order. If your address was correct and the tracking information shows that your package was delivered but you can't find it:

  1. Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. 
  2. Check your mailbox again as some packages come separately from your regular mail.
  3. Check with others in your house that may have accepted it.
  4. In rare cases, package may show as 'delivered' but could take additional 24 hours.
  5. If it has been over 24 hours from the 'delivered' status, please contact your local post office or visit https://faq.usps.com/s/article/Where-is-my-package for more information. 
My tracking hasn't been updated. Where is my order?

All US carrier networks, especially the USPS, are experiencing unprecedented delays. heavy congestion and delays within carrier networks, there maybe several days between tracking scans and your order may reflect a longer than usual “pre-shipment” status. Please understand that once packages have been accepted by the carrier, delivery is, unfortunately, out of our control. Once an order has been fulfilled and shipped, we are unable to cancel or issue a refund for lost packages, stolen packages or packages still in transit. We encourage you to file an inquiry for missing mail vis USPS to help you locate your package.

    If you have any other questions, please contact us at info@stoopandstank.com